Refund Policy
VoiceSmiths refund policy: your first order is refundable in full within 7 days if no more than 150 credits were used; failed generations are refunded automatically; cancel any time.
Last updated: 2026-10-26
Last updated 26 October 2026. This page spells out the refund rules in section 7 of the Terms of Service; if the two ever differ, the Terms apply.
First-order guarantee
Your first payment on VoiceSmiths can be refunded in full, no reason needed, when both are true:
- you ask within 7 days of paying, and
- no more than 150 credits of that order have been used (about one 2,000-character audio drama episode, or roughly 2 minutes of English speech).
After a refund the credits from that order are removed, and a subscription is cancelled.
Automatic refunds
Credits for a generation that fails (a provider error, a timeout) come back to your account automatically; there is nothing to request.
Other cases
- If a fault on our side stops you from using the service and we cannot fix it within a reasonable time, you can ask for a refund.
- Apart from the first-order guarantee, credits already used are not refundable.
- You can cancel a subscription any time under Settings → Billing; you keep access to the end of the paid period, and that period is not pro-rated or refunded.
- Accounts closed for breaking the Terms (impersonation, cloning a voice without consent) are not refunded.
How to ask
Email voicesmiths@126.com or, signed in, open a ticket under Settings → Tickets, with the email you signed up with, the order number (under Payments) and how you paid. Once checked, the money goes back the way it came:
- Card (Stripe): back to the same card; your bank usually takes 5–10 business days to show it.
- Alipay: back to the same Alipay account.
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